Support Center
Learn the basics
Handcash is a crypto company that builds products and services aimed to jumpstart the Metaverse economy through frictionless payments and persistent digital items embedded in apps, games, websites and virtual worlds. You can find a list of currently available games and apps by clicking on the following link: https://market.handcash.io/apps/all
Simply download the application for Android or iOS and sign up with your email. Unlike most crypto apps, you won't have to store complicated passwords to access your money. You can also use Handcash via the web application https://market.handcash.io/. Android: https://play.google.com/store/apps/details?id=io.handcash.wallet&pli=1 iOS: https://apps.apple.com/us/app/handcash/id1477625366
You can connect your wallet with all sorts of apps and games, which allows you to pay, earn, collect and trade digital assets on compatible apps, games and websites.
Advantages
No need to write down 12 words or install a browser extension. Users can connect their gaming wallets through any browser.
We utilize a threshold signatures scheme to secure user transactions. In this system, the private key is distributed across multiple legal entities, each holding a portion of it. These parties collaboratively sign transactions on the user’s behalf, triggered by signed requests using private keys registered individually to each party. Learn more here: https://market.handcash.io/blog/understanding-hand-cash-s-approach-to-wallet-security-and-user-experience
Transaction fees are on the house! We take it upon ourselves to pay for transaction fees as a token of our gratitude.
Users can add BSV to their Handcash wallet by swapping any cryptocurrency or by purchasing BSV directly with a credit card. Note: Swapping requires a minimum of $30 USD and credit card purchases require a minimum of $5 USD. Settlement times can take anywhere from 5-30 minutes.
We average 350ms response time on all actions. There are no limits.
Handcash Items leverages the 1Sat ordinal token protocol on BSV to create, manage, and trade digital items. It’s designed to abstract blockchain complexities, allowing developers to focus on building their applications without needing in-depth blockchain knowledge. Learn more here: https://docs.handcash.io/handcash-items/getting-started
Any existing items from your game can be imported into the market, free of charge!
We offer a NodeJS SDK that runs 100% server-side. Our powerful SDK gives you full control over the experience. Mint, burn, send, pr pay, instantly.
We cover all infrastructure costs and only charge a 10% marketing fee on all retail items sold through our shop. Our market also features a 5% royalty fee (for you) and a 4% market fee on all user-to-user trades. Learn more here: https://handcash.io/pricing
Crypto Swaps
ChangeNOW is a non-custodial crypto exchange that HandCash uses for crypto-to-BSV swaps. You can swap supported cryptocurrencies into Bitcoin SV (BSV) and receive them in your HandCash wallet without creating a separate ChangeNOW account.
1. Sign in to your Handcash account. 2. Open Add funds → Bitcoin SV → Swap crypto. 3. Select the cryptocurrency you wish to exchange and specify the amount (USD). 4. Choose the correct blockchain network when prompted. 5. Click "Show swap details" to generate your deposit address. 6. Send the exact amount to the address shown (scan the QR or copy the address). 7. Await confirmation; BSV is typically credited within 5–30 minutes depending on network conditions.
ChangeNOW supports a large catalog of cryptocurrencies and networks (BTC, ETH, USDT, and many more). The available list is shown in the HandCash swap UI and comes from ChangeNOW’s live currency catalog.
ChangeNOW is a non-custodial exchange: HandCash never takes custody of the intermediate swap. You send crypto to a ChangeNOW deposit address, and ChangeNOW sends BSV to your HandCash wallet address.
Swaps typically complete within 5–30 minutes depending on network confirmations, liquidity, and the assets involved. You can refresh recent swap status from the Add funds / Withdraw screens using the swap ID.
Exchange fees are included in the rate shown before you send funds. Network (miner) fees for the deposit and payout chains may also apply. Review the swap details before sending.
HandCash enforces a minimum swap amount in USD (configurable; default $10). ChangeNOW also enforces per-pair minimums. There is usually no fixed maximum beyond liquidity and network limits.
Yes. After creating a swap you get a transaction ID. Keep that ID and use Recent Swaps in the HandCash UI to refresh status. You can also track on ChangeNOW: https://changenow.io/exchange/txs/[ENTER-TRANSACTION-ID-HERE] If you lost the transaction ID, contact support: https://market.handcash.io/support
No. Swaps run through HandCash’s ChangeNOW integration. You do not need a separate ChangeNOW login for the in-app swap flow.
Account
Your Handcash Account is a combination of two different secret keys held by two independent companies for your convenience. This way you don't have to store them yourself while still retaining exclusive access to your funds. As long as you have access to your email address, you will always be able to access your Handcash account and funds. Learn more here: https://market.handcash.io/blog/understanding-hand-cash-s-approach-to-wallet-security-and-user-experience
Yes, you can. In the mobile app, tap on your profile picture and tap on Personal Data to change your email.
Apps
Just as how you can connect to different apps, games and websites with your Google, Facebook, Discord, Apple, etc. account, you can likewise log into compatible apps, games and websites using your Handcash account. This will enable you to send and receive within your connected apps, games or websites instantly.
All apps that are compatible with Handcash will appear on the Apps & Games section of our website. https://market.handcash.io/apps/all
Integrating payments and NFTs is super easy, with no previous knowledge of Bitcoin or Blockchain required. Go to the Developer Portal to get started. When you're ready to launch, submit your app for review from the Developer Dashboard. Once your app has been approved, it will appear in our Apps & Games gallery. Developer Portal: https://docs.handcash.io/docs/getting-started Developer Dashboard: https://dashboard.handcash.io/ Apps & Games Gallery: https://market.handcash.io/apps/all
Security
Handcash is Keyless and does not require users to store a traditional Bitcoin 12-word seed phrase thanks to its proprietary system based on Threshold Signatures. This allows us to offer a non-custodial service while making it easier for every user to access their funds without having to safeguard a password. You can learn more by clicking on the following link: https://market.handcash.io/blog/understanding-hand-cash-s-approach-to-wallet-security-and-user-experience
Your money is not covered by insurance. Therefore, we cannot recommend storing more than what you would normally carry in a physical traditional wallet.
Crypto
The value of BSV is constantly fluctuating against other tokens via a complex web of market dynamics. For that reason, your balance updates based upon the current selling price of one BSV token.
Although it is very private, nothing you do on the blockchain is anonymous. Pseudo-anonymity is not the same as anonymity.